Question 1

Do air source heat pumps work in winter?

Accepted Answer

Yes. Modern systems are specifically designed to operate efficiently throughout the UK climate, including during cold winter weather.

Question 2

Can a heat pump replace my gas boiler?

Accepted Answer

In many cases, yes. Following a full property survey, we can advise whether an air source heat pump is the right replacement for your existing heating system.

Question 3

Will I need new radiators?

Accepted Answer

Not always. Some homes require larger radiators or other heating improvements to maximise efficiency, while others can continue using much of their existing system.

Question 4

How often should my heat pump be serviced?

Accepted Answer

We recommend an annual service to maintain efficiency, reliability and manufacturer warranty requirements.

Question 5

Are air source heat pumps expensive to run?

Accepted Answer

Running costs depend on factors including your property's insulation, the heating system design, electricity prices and the heating system being replaced. A correctly specified and professionally installed heat pump can be an efficient heating solution for many homes.

Question 6

What is the Boiler Upgrade Scheme (BUS)?

Accepted Answer

The Boiler Upgrade Scheme (BUS) is a UK Government initiative that helps eligible homeowners and small non-domestic property owners reduce the upfront cost of installing low-carbon heating systems, including air source heat pumps. The grant is paid directly to the installer, reducing the amount you pay for your new system.

Question 7

How much is the Boiler Upgrade Scheme grant?

Accepted Answer

Eligible applicants can currently receive a government grant of £7,500 towards the installation of an air source heat pump. The grant is deducted from the installation cost by your installer once your application has been approved.

Question 8

Who is eligible for the BUS grant?

Accepted Answer

In general, you may be eligible if:You own the property in England or Wales.You're replacing an eligible fossil fuel heating system, such as an oil, gas or LPG boiler, or electric heating.Your chosen heat pump meets the scheme requirements.The installation is carried out by an installer certified under the Microgeneration Certification Scheme (MCS).Some additional eligibility criteria apply, and we'll confirm these during your initial consultation.

Air Source Heat Pump